FAQ

WHAT SENDING METHOD DO WE USE? HOW MUCH WILL It take TO RECEIVE MY ORDER?

We ship to Spain and Portugal, throw ASM agency and Nacex agency, if you make the purchase from Monday to Thursday before 17:00, we will deliver it the next day, if you make the purchase on Friday, will receive it on Monday.

WHO IS SENDING MY ORDER?

Your order will be sent by Stores Online S.L.

do you ACCEPT ADJUSTMENTS AND RETURNS?

Unless it is a mistake on our part, returns are not accepted, since they are consumables, which require storage and proper treatment for their consumption, once shipped, we cannot guarantee that you have had our liquids in the ideal conditions of conservation, but remember, if you have any problems, contact us, we certainly find a solution.

CAN I MAKE AN ORDER FOR A GIFT?

Of course! You only have to indicate in the comments that we prepare it for a gift.

HOW CAN I PAY MY PURCHASE?

You can pay your purchase with any of the following methods: credit card, PayPal, bank transfer or cash on delivery (*) Cash on delivery (only in Spain, Balearic Islands and Portugal) + € 3.00

IS IT SAFE TO BUY IN LORD FOG?

Oh yes! As you can see, we comply with all regulations and our payment gateways are guaranteed by PayPal and major banks, in addition to complying with the latest SSL protocols.

CAN I CANCEL MY PURCHASE ONCE I MAKE the PAYMENT?

Of course, don’t worry. If you finish making a purchase and the shadow of doubt hover on you, you have until 17:00 to notify us and receive 100% of the payment. At this time, the agencies collect the orders and it is very difficult to recover them. Write to us and we will return the amount immediately.